Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. This page explains what we gather, how we use it, and the rights you hold over your own data.

Account securityWallet transaction logsDevice and session dataContact preferencesRight to request deletion
Explore the Lobby Read FAQ
app 26 How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct a detail on your account, or ask us to delete your records, our support channels are open. Live chat connects you to an agent who can log your request and explain the verification steps. Email works for detailed inquiries where you need to attach documents or describe a complex issue. Check the help centre for answers to common data questions before you submit a ticket.

Live chat Open the chat bubble in the bottom corner of any page. An agent will ask for your account identifier and the nature of your privacy request so we can route it to the right team.
Email support Send your request with your registered mobile number and a brief description of what you need. We typically respond within one business day and may ask for additional verification.
Help centre Browse articles on account security, transaction logs, and data retention. Most questions about what we collect and how long we keep it are answered in the privacy FAQ section.
DATA PRACTICE

How We Protect and Store Your Information

We encrypt wallet transactions between your device and our server so your bKash, Nagad or Rocket PIN never travels in plain text. Session data is stored behind access controls, and our team follows internal protocols that limit who can view account records. Cookies track your login state and language preference; you can clear them from your browser settings, though that will log you out. We keep transaction history for the period needed to resolve disputes and meet compliance obligations, then archive or delete it according to our retention schedule.

Encryption

Payment flows use SSL to protect your wallet details in transit. We hash sensitive identifiers before storing them in our database so a compromised backup does not expose raw credentials.

Cookies and tracking

We set a session cookie to keep you logged in and a preference cookie to remember your language choice. Analytics cookies track page visits so we can improve navigation and fix bottlenecks.

Access controls

Only authorised support and compliance staff can view account details. Access is logged and audited regularly to ensure no unauthorised queries occur against the customer database.

Retention and deletion

Active account data stays accessible while you use the platform. Closed accounts are archived for the regulatory minimum, then purged. You can request early deletion if local law grants that right.

Common Questions About Your Data

We collect your mobile number, wallet identifiers for bKash, Nagad or Rocket, device type, IP address and any identity documents you upload during verification. This helps us confirm your account and process deposits and withdrawals.

Contact support via live chat or email with your registered mobile number. We will verify your identity, then send you a structured report of your account details, transaction history and session logs within a reasonable timeframe.

Yes. Submit a deletion request through support. We will close your account, withdraw any remaining balance to your wallet, and delete or anonymise your data after the regulatory retention period expires.

We share transaction data with payment processors so your bKash, Nagad or Rocket deposit can clear. We do not sell your information to advertisers or unrelated businesses, and we only disclose records when required by law.

We retain transaction logs and bet records for the period required by compliance obligations in the jurisdictions we serve. After that period, records are archived or deleted according to our retention schedule.

We set session cookies to keep you logged in, preference cookies for language settings, and analytics cookies to track page visits. You can clear cookies from your browser settings, though that will log you out and reset preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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